Frequently Asked Questions

Everything you need to know about your power performance

What is the typical shipping time for YOSE POWER products?

Orders are typically processed within 24 hours. Depending on your location, standard shipping takes between 3 to 7 business days via our local warehouse partners.

Are your e-bike conversion kits compatible with all bicycles?

Our kits are designed to be universal; however, compatibility depends on your bike's wheel size and dropout width. Please check our detailed sizing guide on the product page before purchasing.

What kind of warranty do you offer on batteries?

All YOSE POWER lithium-ion batteries come with an 18-month limited warranty covering manufacturing defects and hardware failures under normal use conditions.

Can I return my order if I change my mind?

Yes, we offer a 30-day return policy for unused items in their original packaging. Please contact our support team to initiate a Return Merchandise Authorization (RMA).

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized financing options like Klarna in specific regions.

How do I track my delivery?

Once your order ships, you will receive an email containing a tracking number and a link to the carrier's portal to monitor your package in real-time.