Returns & Exchanges

At YOSE POWER, we stand behind the quality of our e-bike kits and batteries with a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, we offer a straightforward return process to get you back on the road.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and the reason for the return to receive your Authorization Number.

• 2.
  Prepare the Package

  Carefully pack the items in their original packaging, ensuring all motors, batteries, cables, and tools are included and securely padded for transit.

• 3.
  Ship to Service Center

  Affix the provided return label or ship the package to our designated regional warehouse, keeping a copy of your tracking number for reference.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the returned equipment, we will process your full refund or exchange within 5-7 business days.